Articles on: Getting Started

Login, Password Reset, and Phone Verification

You can log in to Collabstr with your email and password, or with a Google or Apple account. If you forget your password, you can reset it from the login page. Creators can also add and verify a phone number by SMS.

How to log in

1. Enter your email and password

Go to the login page.
Enter your email and password, then click Log in with Email.
You can also click Log in with Google or Log in with Apple to sign in without a password.

How to log out

1. Sign out from your account

Click on your profile image
Click Sign Out.

How to reset your password

Reset links expire after 2 hours and can only be used once. Request a new one if yours no longer works.

1. Request a reset link

Go to the login page and click Forgot password?.
Enter your email and click Reset Password.
Open the email from Collabstr and click Set New Password.

2. Set a new password

Enter a new password and confirm it. Your password needs at least 8 characters, with a letter and a number.
Click Confirm.

How to add and verify your phone number

Phone verification is available for creator accounts. Brand accounts do not have this option.

SMS delivery is not available in every country. If you do not receive a code, contact Collabstr support.

1. Add your phone number

Go to your account settings and click Enable SMS Alerts.
Choose your country, enter your mobile number, and click Continue.

2. Enter the verification code

Enter the six-digit code sent to your phone.
Click Verify.

FAQ

Why does Collabstr ask creators to verify a phone number?

A verified number lets Collabstr text you the moment you receive a new order or an unread message, so you do not miss one that landed in your email spam folder. It also helps confirm you are a real person behind your creator profile.

Can I skip phone verification?

Yes. If sending the code keeps failing, the option to skip appears so you can continue setting up your profile. You can add and verify your number from your account settings at any time afterward.

How do I turn off SMS alerts?

Go to your account settings, click Disable SMS Alerts, then click Confirm.

Can I opt out by texting STOP?

Yes. Reply STOP to any Collabstr text to opt out, or START to opt back in.

I did not receive my password reset email

Check your spam folder and confirm you used the email address on your account. You can send another link from the confirmation screen with Resend Link.

Updated on: 24/09/2026

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